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Elevated Latency on help.dropbox.com

Incident Report for Dropbox

Resolved

This incident has been resolved.
Posted Nov 12, 2026 - 22:33 UTC

Investigating

We’re investigating an issue affecting help.dropbox.com. Customers may experience slower-than-usual page loads and search results when accessing Help Center content and self-service support resources.

Our teams are working to determine the cause and scope of the performance degradation. We’ll provide another update as more information becomes available.
Posted Nov 12, 2026 - 22:20 UTC
This incident affected: Website.