Android users experiencing errors with Dropbox app when using media playback

Incident Report for Dropbox

Resolved

Our team has identified that this only affects Samsung users with Android 13 and they have implemented a fix to resolve the issue.
Posted Oct 20, 2023 - 21:25 UTC

Update

We are continuing to work on a fix for this issue. Thank you for your patience, we'll provide another update once a fix has been implemented.
Posted Oct 20, 2023 - 00:17 UTC

Identified

The issue has been identified and our team is working on a fix.
Posted Oct 19, 2023 - 22:43 UTC

Update

We are continuing to investigate the issue.
Posted Oct 19, 2023 - 21:53 UTC

Investigating

Android users may experience errors with the Dropbox app when using media playback. Our team is investigating and will provide another update shortly.
Posted Oct 19, 2023 - 21:00 UTC
This incident affected: Mobile Application.