2FA SMS services may not be working for some users

Incident Report for Dropbox

Resolved

This incident has been resolved.

Posted Feb 07, 2023 - 15:23 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 03, 2023 - 22:35 UTC

Investigating

Some users may be experiencing difficulty using two-factor authentication (2FA) SMS services. We are aware of the issue and are investigating. We’ll share another update shortly.

Posted Feb 03, 2023 - 18:11 UTC